Privacy Policy

Who we are

Our website address is: https://remara.com

What personal data we collect and why we collect it

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Postal and residence address
  • Date of Birth
  • Government Identification Documents
  • Tax File Number
  • Bank account details
  • Investor status
  • Cookies and Usage Data
  • Any other data required for anti-money laundering counterterrorism financing purposes
  • Any other information required to administer the products and services we provide (including required by law)

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

When we collect personal information directly from an individual, we take reasonable steps at, or before the time of collection to ensure that the individual is aware of certain key matters, such as:

  • The details of the entity collecting the personal information.
  • The purposes for which we are collecting the information (including for example where required by law).
  • The organisations (or types of organisations) to which we would normally disclose information of that kind.
  • The main consequences if all or some of the personal information is not collected.
  • The fact that an individual can access the information and how to contact us to either access or correct their personal information.
  • The fact that an individual may complain about the handling of their personal information if they believe it has not been handled in accordance with the Privacy Act, and how the Group will deal with the complaint.

We will not collect any personal or sensitive information about you except where you have knowingly provided that information to us or we believe you have authorised a third party to provide that information to us.

We will collect personal information directly from an individual where it is reasonable and practicable to do so. Where we collect information from a third party such as financial advisers, fund manager, or another AFS Licensee, we will still take reasonable steps to ensure that an individual is made aware of same information set out above.

You are not required to give us the information that we request, however if you choose not to provide the information we ask for, or the information you give us is not complete or accurate, this may for example, prevent or delay the processing of your business, affect your eligibility for specified products, or it may prevent us from contacting you. It may also (in certain circumstances) impact on the taxation treatment of an account with us.

We take reasonable steps to ensure that the personal information that we collect, use, and disclose is accurate, complete, and up to date. We advise clients to keep their information up to date and provide mechanisms for them to do so.

We take reasonable steps to protect the personal information and sensitive information that we hold from misuse and loss and from unauthorised access, modification, or disclosure by using security procedures and up to date technology. Account information is password and security protected and all instructions are verified before they are processed.

Personal information is stored on secured systems, and within our corporate technology infrastructure.  Data is backed up regularly and is stored to ensure both the availability and security of the backup information.

Any personal information sent to external locations is secured with encryption.

We may disclose personal information to the following when undertaking our business:

  • Internally to our staff and related bodies corporate.
  • Professional advisers nominated by clients.
  • Financial institutions, where necessary, to allow us to establish accounts or other banking facilities.
  • A financial institution.
  • Any organisations or professional advisers involved in providing, managing or administering our products or services such as auditors, accountants, lawyers, custodians, external dispute resolution services, insurers, investment managers or mail houses, within normal business practices.
  • Where otherwise required or authorised by law.

We will also disclose your personal information if you give us your consent.

If other organisations provide support services to us, they are required to appropriately safeguard the privacy of the personal information provided to them.

Where personal information collected is no longer needed for any purpose that is permitted by the Privacy Act, we can delete, destroy or permanently de-identify the personal information as required.

Use of Commonwealth Government Identifiers

We do not use Commonwealth government identifiers (Identifiers) as our own identifier of individuals or accounts. We will only use or disclose Identifiers in the circumstances permitted by the Privacy Act.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Use of Data

We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

  • to provide products and services to you and to send communications requested by you;
  • to answer enquiries and provide information or advice about existing and new products or services;
  • to provide you with access to protected areas of our website;
  • to assess the performance of the website and to improve the operation of the website;
  • to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
  • for the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of Tread Studio, its related bodies, contractors, employees or service providers;
  • to provide your updated personal information to our related bodies, employees or service providers;
  • to update our records and keep your contact details up to date;
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority
  • to utilise the personal information collected to verify Identity to enable delivery of our services or verify identity under anti-money laundering and counterterrorism financing purposes

Who we share your data with

We may disclose your personal information to:

Our employees, related bodies, contractors, employees or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors and professional advisors such as accountants, solicitors, business advisors and consultants; suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and any organisation for any authorised purpose with your express consent.

How long we retain your data

Remara will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Remara will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you, a quote will be given upon request. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

What is the process for enquiring about a potential breach of privacy?

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will deal with the complaint in accordance with our then current Complaints Handling Procedure.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Contacting Us

If you have any questions about this privacy policy, any concerns or feedback regarding the treatment of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.

Privacy Officer
Remara Capital
Email: contact@remara.com

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.


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